Having problems with your account? Experiencing difficulty using the website? Have a question about a website feature? Check the FAQs below for a quick answer:
CAN I UPGRADE TO AN ANNUAL MEMBERSHIP?
Yes! We’d love to have you upgrade your subscription to an annual membership.
If you have any problems with it, just let us know using the contact form below.
HOW CAN I CANCEL MY ACCOUNT?
Click the Cancel link, select the reason you wish to cancel and then confirm your cancellation and you’re all done.
Once you cancel your account you will still have access to the Dashboard until your current subscription period ends. You can of course rejoin anytime in the future!
Please cancel your account BEFORE your next payment is due. It is best to cancel at least 24 hours in advance to ensure you are not charged.
MY PAYMENT HAS FAILED, WHAT SHOULD I DO?
These things happen! Don’t worry though, your account will not be cancelled until your payment fails 3 times.
If you pay by credit card and you know that your card details have changed then you can go to your Account page select the Membership tab and you should see a link to ‘Update Billing Details’. Once you change your card details your payment will be processed immediately.
If you pay by PayPal please make sure that there are adequate funds in your account so that payment will go through when payment is tried again. Unfortunately there is no way to change when PayPal will attempt to take payments, or to push the payment through earlier.
Payment will automatically be tried again by our payment processors We will try to collect payment 3 times after which your account will be automatically cancelled.
Please contact us using the form below if you have any further questions about failed payments.
How can I update my payment method?
After you enter your new billing details, your next payment will process on the same schedule as your old payment, but it will just use the new payment method.
How can I view receipts for my payments so I can write off the cost for my taxes
Smart thinking! This is definitely a business expense, so make sure you’re writing it off! To get your receipts, go to your Account page select the Payments tab. From here you can see each of your payments, and under the invoice column, you can click on each one, and then save it to your computer.